Health First

Our response to the COVID-19 pandemic

Health First Certificate given by the Ministry of Tourism. Safety protocols are in place. This hotel follows the government guidelines.

For all of us in Blue Horizon Hotel, during these challenging times, the health and safety of our guests and employees is our top priority. Together, with a high sense of responsibility we take all necessary actions to stop the spread of COVID – 19 and, at the same time, to offer a unique and enjoyable experience.

We follow the statements of the World Health Organization regarding COVID-19 and we fully implement the hygiene and safety protocols required by the Hellenic National Public Health Organization (EODY).

Before the opening of the hotel the following actions have been taken

  • We operate according to the certification from Hellenic Chamber of hotels “Health First”.
  • We have trained our entire staff on observing health protocols.
  • An Action Plan has been developed comprising preventive measures and specific protocols for all departments of the hotel, as well as a special Plan for handling potential cases of suspected infection, faithfully adhering to the corresponding plan of the Hellenic National Public Health Organization (EODY).
  • We have appointed the Head Coordinator and individual Department Heads to administer the above plans.
  • We have partnered with an experienced doctor who operates based on EODY guidelines.

During your stay

In compliance with the Health Protocols, set by our Government (Act of law 1881/29.05.2020), we are implementing the following processes:

Guest rooms

  • Deep cleaning of each guest room between stays. Giving emphasis to the high touch items (handles, knobs, controls etc.) and disinfection in ventilation and air condition filters.
  • Use of government approved chemicals
  • Reducing housekeeping contact during your stay. The room will be cleaned every 3rd day. Fresh towels and linen will be available through housekeeping.
  • Removal of non-essential items such as brochures, extra pillows, blankets.
  • Optional use of air conditioning.

Public areas

  • Disinfectant dispenser stations available in all areas.
  • Increase cleaning frequency.
  • Keeping “social distancing” in lobbies by placing floor signage and reducing seating capacities.
  • Reduced sunbed capacity by the pool and the beach according to the law.
  • Sunbeds are sanitized daily and between use.

Restaurants & Bars

  • Reduced seating capacity.
  • Flexible operating hours according to the occupancy. If necessary 2 seating for dinner (during high occupancy).
  • Serviced Buffet. No contact of guests with food. The buffet is protected with safety glasses and staff provide and carry out all precautionary procedures during serving.
  • Appropriate PPE use for food handling.
  • One use tablecloth in the restaurants.
  • Disinfection of the seating area before any new guests arrive.

Reception

  • Check in from 15.00 hours.
  • Check out latest by 11.00 hours.
  • Contact less payment and sending invoices via email.
  • Visitors are not allowed in the rooms.

For public health protection, we must keep an updated record of all guests staying at the hotel – name, nationality, date of arrival and departure, contact details (address, telephone, e-mail), so that communication is possible if a coronavirus case is identified at a later time.

Following the orders and recommendations of the Health Protocols the following facilities will not be available:

  • Mini Club, Playground area, Beach volley, basketball and internet corner.

Thank you for your understanding and cooperation.

We are looking forward to welcoming you to Blue Horizon Hotel.